CHARABIE

Charabie collects the information primarily from you as a customer. Examples of personal data that we might collect are your name and other contact details such as phone number, email address, or physical address. Charabie may update your information from other public records if it is necessary in order to maintain good registry care.

Charabie registers personal data in connection with:

• Notification of a service offered through the various platforms offered by Charabie.
• When you enter your e-mail address or your mobile phone number on the website.
• If you contact us via email, by phone, our websites and social media.
• If you sign up for email subscriptions.
• Your visit to our website includes but is not limited to traffic data, location data, weblogs, and other communications data, such as the IP address, type of device, operating system, and browser type used for the visit.

Charabie processes personal data mainly for the purposes stated below and for any additional purposes stated at the time of collection:

• To fulfil orders for services through one of the platforms offered by Charabie;
• Enable good customer service, like managing your requests, correcting incorrect information, or sending information you requested e.g. newsletter.
• Information on ordering a service is stored and analysed, as well as the basis for offers and discounts as well as promotions of both general and targeted nature.
• In order to manage customer profiles, conduct analyses and market research.
• For system administration and for obtaining statistical data about the behaviour and patterns of our users, this does not identify any individual but occurs at aggregated level;
• To develop, deliver and improve our products and services through the analysis of your behaviour on our websites and apps.
• Personal data is also used for analysis to perform segmentation/profiling, in order to develop targeted offers and services
• To send you information and promotion via SMS, email, push, or other digital contact routes such as social media since you have an active customer relationship with us;
• To contact you via, SMS, email, or post about other offers, promotions, or services that we believe may be of interest to you, please note that you may decline this promotion at any time.
• To provide you with relevant recommendations, offers, and custom services based on what other people with similar behaviours have been interested in, what you have chosen for service, looked at, and shown interest in.
• To help us develop our site and app to be more useful and to enhance your user experience of the platforms offered through the Djerf Avenue by customising the display of the services to the device being used.
• To send important messages as communication about changes in our terms and policies.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. We also collect your IP address, geographic position, and interests in order to better adapt our marketing to you.

By browsing our website you also agree that we may add cookies, both so-called third-party and first-party cookies, on your computer. These cookies will follow you and your online behaviour in order to offer you marketing based on your online behaviour.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at customerservice@charabie.com

When you use our site and app, personal data may be collected via e.g. cookies. This is only done through separate consent. This will store the information about your use and the pages that are visited. This could be technical information about your device and Internet connection such as operating system, browser version, IP address, cookies, and unique identifiers. When visiting our websites where our services are provided, different techniques can be used to recognize you in order to learn more about our users. This can be done directly or through the use of third-party technology.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.